Refund and Returns Policy

We’ll begin processing your return as soon as it arrives. Please allow up to 14 days for the refund to appear in your account.

How to Return:

1. Package your item(s) securely – Ensure everything is returned in its original condition and packaging where possible.
2. Send returns to:

ClayClo

Romsley and Hunnington Sports Club, 332 Bromsgrove Road, B62 0JW, UK
3. Contact us before returning:
Email: sales@clayclo.com
Phone: +44 7725 334 356

Please let us know whether you’d prefer a refund or replacement, and include how you’d like to be refunded (e.g. PayPal or bank transfer).

If you’re not happy with your order, please reach out. We’re here to help and will always do our best to resolve any issues.

Christmas Returns

Purchasing a gift? No stress. We offer an extended returns period over the holiday season. Just contact us via email, phone, Instagram, or Facebook to arrange it.

Return Exclusions

We do our best to keep returns simple, but please note we cannot accept returns on:
– Custom-made or personalised items
– Items marked as final sale
– Used or damaged products
– Any item returned after the 14-day window without prior agreement